FAQ — Delivery, Returns & Fitment
Quick answers about delivery, returns, fitment checks and trade accounts at MotoPa. If you cannot find what you need, contact us — we are here seven days a week.
Where does MotoPa dispatch orders from?
All orders are dispatched from the UK.
How long does delivery take?
Orders are sent by tracked delivery — £4.99, free on orders over £150 (oversized items £14.99, free over £300). Full details are on our Delivery Information page.
Can I return a part if I ordered the wrong one?
Yes. Stocked items can be returned within 30 days as long as they are unused. See our Returns & Refunds Policy for how to arrange a return.
What happens if my part arrives faulty?
Contact us and we will put it right. Faulty items are returned at MotoPa's cost.
How do I check a part will fit my scooter, motorcycle or van?
Use our free fitment check: send your registration number or frame code via the Fitment Help page, or call 07351 318774. We are available seven days a week and will confirm fitment before you order.
Where do I find my frame number?
It is listed on your V5C registration certificate and stamped into the frame of the machine. Our guide How to find your frame number (VIN) shows exactly where to look.
How do I read an OEM part number?
Each manufacturer uses its own format: Honda numbers are usually three groups separated by hyphens with a model code in the middle, Yamaha numbers usually open with a short model prefix, and Piaggio/Vespa numbers are typically a plain code with no hyphens. If you have a number from an old part or an invoice, quote it to us and we will match the correct replacement.
Are your parts genuine or aftermarket?
We sell both. Every listing states clearly whether the part is genuine or aftermarket, so you always know what you are buying. Our guide Genuine vs aftermarket scooter parts explains the trade-offs.
Do you offer trade accounts?
Yes. Open one in under a minute on our Trade Accounts page — business name, email and phone, no approval wait. Log in and every product shows your trade price: below retail on every part — up to a third under on most — from your first order, with the retail price struck through. One trade price per part — no tiers and nothing to unlock.
Do retail customers get any discount?
Yes. Create a free account and log in before you check out: orders over £250 get 5% off and orders over £500 get 10% off, automatically. Returning customers who have spent £300 with us get 5% off every order.
Can you source a part that is not listed on the site?
Yes. For car parts, use our Request a Part service — tell us what you need and we will quote within one working day.
How long do special-order parts take to arrive?
Special orders typically take 7–14 days.
Is it safe to pay on MotoPa?
Yes. All payments are processed through Shopify's secure checkout.
When do you take payment for my order?
We authorise your card when you place the order and take the payment once your parts have been picked and confirmed in stock — usually the same working day. Until then your statement shows a pending authorisation rather than a completed charge. If anything turns out to be short, we tell you straight away and you are not charged for it, so there is nothing to refund. Full details are on our Delivery Information page.
Can I pay by bank transfer?
Yes. Choose it at checkout and we will confirm the details with you. Bank transfer is the option most of our trade accounts use, because there are no card fees on it. Parts are dispatched once a transfer clears.