Returns & Refunds Policy

We want every part to fit first time — and if it doesn't, we make returns simple.

30-day returns

You may return any stocked item within 30 days of delivery for a refund or exchange, provided it is unused, unfitted, and in its original packaging with proof of purchase. To start a return, email info@motopa.com with your order number — we'll confirm the return address and next steps within one working day.

Changed your mind or ordered the wrong part?

No problem — return it within 30 days as above. Return postage for change-of-mind or wrong-part returns is paid by the customer. To avoid this entirely, use our free fitment check before you buy: send us your registration or frame code and we'll confirm compatibility in writing.

Faulty, damaged or not as described

If an item arrives faulty, damaged or not as described, contact us within 48 hours of delivery with photos. We cover return postage and offer a replacement or full refund, in line with the Consumer Rights Act 2015. This applies to all items, including special-order parts.

Orders from outside the UK (EU and international)

Consumers in the EU have the legal right to cancel within 14 days of receiving the goods; we extend this to our standard 30 days. For change-of-mind or wrong-part returns from outside the UK, you arrange and pay for the return shipping to our UK warehouse (please use a tracked service and mark the customs form "Returned goods — UK origin" so no duty is charged on the way back). Import VAT, duties and courier clearance fees paid in your country are not refundable by us — they can usually be reclaimed from your customs authority with our refund confirmation. Refused or uncollected parcels that come back to us are refunded less the outbound and return shipping costs. If an item is faulty, damaged or not as described we refund the return shipping as well, wherever you are.

Exclusions

We cannot accept change-of-mind returns on: electrical parts and sensors that have been fitted or connected; items that have been fitted, painted, drilled or modified; oils, coolant and aerosols once opened; and special-order (sourced-to-order) items, which are returnable only if faulty or not as described. Your statutory rights are not affected.

Refund timing

Once we receive and inspect your return, refunds go to your original payment method within 14 days — usually much sooner. We email you at each step.

Packaging returns

Please pack returns securely — parts damaged in return transit due to inadequate packaging may receive a partial refund. Keep your postage receipt and tracking number.